Bancamía: Mía, your virtual assistant at hand and by your side
Industry: Financial
Location: Colombia
Website: bancamía.com.co
91% Effectiveness in Virtual Visits
70% Reduction in Service Times
40% Decrease in Contact Attempts
Customer Satisfaction with a 91% NPS
Financial inclusion without geographic barriers
The solution using Cari AI’s AI Agents enabled virtual visits to micro‑entrepreneurs in hard‑to‑reach rural areas, eliminating the need for physical travel and facilitating access to productive loans.
Operational efficiency with social impact
Service time was reduced to 12 minutes per visit and contact attempts to 1.8, optimizing bank resources and enhancing the customer experience—all while maintaining a human touch.
Measurable results with accessible technology
Thousands of micro‑loans approved and a satisfaction level above 90% reflect the success of a solution designed to operate even under low‑connectivity conditions, easily accessible via WhatsApp.
Transformation driving local development
The implementation strengthened the bond between Bancamía and its clients, empowering executives and opening new opportunities for families who now view credit as a gateway to growth.
Success Stories
We’ve worked with some of the best.
