Agent Module
Centralize and orchestrate all customer interactions from one interface, combining human agents with AI assistance to deliver consistent, efficient, and personalized service.
What the Agent Module Gives You
Unified Multi-Channel View
See conversations from WhatsApp, web chat, calls, email, and video in a single pane.
Intelligent Assistance
AI suggestions, context enrichment, and real-time recommendations to help agents resolve faster.
Smart Routing
Assign conversations based on skills, priority, and customer history.
Coaching and Supervision
Monitor interactions live and provide feedback without interrupting the flow.
Seamless Handoffs
Transfer between bots and humans preserving context and minimizing friction.
Discover how Cari AI deliver a real solution for your company
90% of your clients are served on the first contact, and only 4% are passed on to your advisors.
- Reduce resolution time with AI-backed agent support.
- Improve first contact resolution with contextual intelligence.
- Maintain consistent tone and customer history across channels.
Transform the way your team works, achieving greater efficiency and better results.
Ecommerce and Retail
It facilitates personalized attention, streamlines order tracking, and provides after-sales support.
Healthcare
Reduce wait times and improve the quality of service in medical consultations.
Insurance
Faster response to queries, policy information, and claims.
Banking and Finance
Centralizes the management of requests and queries, ensuring fast and secure responses.
Contact Centers
Automate routing and monitor in real time to optimize workload and increase productivity.
BPO
Optimize workflow with intelligent routing and live support.
