CredibanCo: Pablo, an AI Agent that Empowers Service to Thousands of Merchants
Industry: Financiera
Location: Colombia
Website: credibanco.com.co
84% First Contact Resolution
84%
85% User Satisfaction
85%
80% Fewer Transfers to Human Advisors
80%
Over 42,000 Merchants Served Digitally
95%
Intelligent Automation Serving Thousands of Merchants
PABLO, CredibanCo’s AI Agent, provides 24/7 technical support on channels such as WhatsApp and Telegram, resolving inquiries with natural language and high effectiveness.
High‑Impact Operational Reduction
Thanks to Cari AI’s implementation, the service team went from 20 to only 6 workstations, maintaining service quality and boosting productivity.
More Resolution, Less Escalation
With over 84% of cases resolved on the first contact, the solution reduced transfers to human advisors by 80%, speeding up service and optimizing resource utilization.
Digital Transformation with a Focus on Experience
Over 42,000 merchants served digitally and 85% satisfaction demonstrate how technology can enhance customer relationships and reinforce the value promise.
Success Stories
We’ve worked with some of the best.
